Good process design is necessary to deliver a product or service!

For the provision of a service or the production of a product, every company has to adequately design all the processes of the organization. It must be very efficient in the resources it uses. People are the most important resource a company has. Therefore, you must be very efficient in linking it to a process. Simplicity and agility are required.

Main processes of an organization

Customer Affiliation

It includes marketing, sales, service and commerce processes. Create multiple channels of communication and public relations management.

Resource management

In general, it includes processes related to operations, finance and human resources.

Supply Chain

Ensuring the delivery of the value proposition of any organization is the main operational process.

Human Resources

The main asset of an organization is its people, but this must be cultivated, developed and promoted.

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What are the main procedures of an organization?

  1. For this reason, we have grouped all the objectives of an organization into two main categories:

Allocation of resources

ENTERPRISE RESOURCE PLANNING – ERP

In general, it includes processes related to operations, finance and human resources. Learn more

Customer buys
CAPTIVATE CUSTOMERS – CRM

It includes marketing, sales, service and commerce processes. Create multiple channels of communication and public relations management.learn more

What are the benefits of automating process management?

Certainly, automating processes, as well as reducing the work required to fulfill the purpose of a process. It brings benefits such as:

Time reduction

It is required to eliminate repetitive tasks in charge of people, they will be more analytical and proactive by having useful tools that facilitate their work.

Operational Efficiency

By having reliable and accessible information available in a timely manner. Improves productivity by reducing the time to complete tasks, the effort required and the cost.

Reliable Information

Knowing the status of an order or opportunity allows customers and partners to increase confidence, detect opportunities and make decisions with ease.

What type of customers is process automation aimed at?

This product is aimed at companies with serious difficulties related to:

Delay in tasks

Product of internal communication and coordination problems. Failure in time estimation or clarity in the scope of tasks.

Customer dissatisfaction

Dissatisfied customers, poor perception of the service and the company. Inefficient communication channels, few timely responses.

Disorganization

Lack of process control and monitoring indicators, lack of clarity in the responsibility and process flows (data or products).

Inability to control costs

As a result, they produce sales but no profits. Difficulty in controlling budgets. High costs.

Difficulty in obtaining information

Isolated information with long information preparation times and poor information quality.

Administrative charges

The people responsible for the processes report excessive time spent on administrative tasks: sending emails, filling out forms, transcribing data.

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