Frequently Asked Questions.
No, the WhatsApp Chat Bot is designed to streamline and simplify the claims process, but it can refer the customer to a human representative if the situation requires it. Human attention remains essential for more complex cases or when the client requests additional assistance.
WhatsApp Chat Bots are designed with high security and privacy standards. Customer information is encrypted and securely stored, ensuring that personal data is protected throughout the process. It even offers highly efficient voice identification techniques.
The claims approval rate using WhatsApp Chat Bots is similar to that of traditional processes. The difference lies in the speed with which claims are processed and the greater efficiency in communicating with policyholders.
The possibilities are endless, being able to attend to even the smallest customer requests, allows you to integrate sales solutions.