Returns may be granted a maximum of 30 days from purchase, ecoeffy offers refunds to customers up to 30 days from the date of purchase, only when there is a problem preventing the product or service from functioning properly. And only when the product or service has not been used successfully. Customers will not be entitled to a refund if use of the product or service has been detected, the respective validation will be performed with the corresponding systems, in order to validate the activation of the product or service. After the issue is verified by the Technical Support department, a refund will be posted without delay.
Replacing Terms: For products and services sold through Ecoeffy, this refund policy will normally void any statement to the contrary contained in a product or service terms and conditions of sale. A refund can only be credited to the original account from which the payment was made. If that account is closed, then the refund cannot be granted. Ecoeffy can take steps to restrict customers who make purchases and repeated requests for refunds to make new purchases through Ecoeffy.
Request a return: Customers must go to the Contact us section and provide the following information:
- Describe as detailed as possible the problem with the product or service.
Acceptance of these terms: Ecoeffy products and services require acceptance of our returns policy. This policy may be updated from time to time, so it suggests visiting it regularly.

return and refund policy