- Returns may be granted a maximum of 30 days from purchase, ecoeffy offers refunds to customers up to 30 days from the date of purchase, only when there is a problem that prevents the product or service from working properly. And only when the product or service has not been used successfully. Customers will not be entitled to a refund if the use of the product or service has been detected, the respective validation will be carried out with the corresponding systems, in order to validate the activation of the product or service. After the problem is verified by the Technical Support department, a refund will be issued without delay.
- Substitution of terms: For products and services sold through Ecoeffy, this refund policy will normally override any statement to the contrary contained in a product or service terms and conditions of sale. A refund can only be credited to the original account from which the payment was made. If such an account is closed, then the refund cannot be granted. Ecoeffy may take steps to restrict customers who make purchases and repeated requests for refunds from making new purchases through Ecoeffy.
- Request a return: Customers should go to the Contact Us section and provide the following information:
- Describe in as much detail as possible the problem with the product or service.
Aceptación de estos términos y condiciones de devolución
- Ecoeffy products and services require acceptance of our return policy. This policy may be updated from time to time, so please check back regularly.