The world is constantly evolving and we must ensure that our companies progress with it. With the industrial process digitization, we would automate many of our operations; increasing productivity, our profits and improving customer relationships. In digitization, tools such as Big Data,artificial intelligence and the Internet of Things (IoT)
Why should I automate my company’s processes?
Today, the goal of most companies is to increase company productivity and efficiently manage resources. A good way to achieve this is through the automation of repetitive processes. Automation is that repetitive activities that were previously carried out by humans will now be carried out by machines. Thus, we will be able to use our human resources in other activities. As a result, we would improve many aspects of our company.
It is important to note that, the automation of a company must be carried out progressively and it evolves together with organizational culture, information management and relationship with customers and suppliers. It should be noted that one of the most used forms of automation today is the digitization of processes and this could bring us the following benefits:
Better quality products
By using digital tools in your company, the products and services you produce would improve their quality because the machines better identify patterns and are more skilled than humans for mechanical tasks.
Reducing production costs
You should be aware that in companies that have not automated their processes there will always be hidden expenses due to inefficiency or because the activities of your company are not controlled.
On the other hand, the company’s productivity will increase, allowing it to produce more products and services in less time increasing profits.
Earning your customers’ loyalty
When repetitive processes begin to improve; the quality of your products, the prestige of your company, and your relationship with your employees, customers and suppliers do so as well. Right now you’re starting to trust your customers. This is one of the most important benefits that automation brings, because customers play a critical role in a company.
Today, many companies use cloud platforms to effectively communicate with their customers. These platforms allow the customer to see in detail everything the company has been doing for them. They can download documents, request changes to the project, view statistics, among others.
It is important to note that, the above can be improved, management indicators must be constantly analysed.
Management indicators and process digitization
Management indicators are responsible for evaluating the operation of the company to measure the level of efficiency or know what its customers think. These points speak of the prestige of the company and consumers take them as a reference to establish comparisons between companies of the same category and know with which they will buy.
General management indicators
By taking intuitive actions in companies, very costly mistakes could be made. Therefore, it is important to be constantly evaluating these indicators to know how the company can be improved and to know what processes can be digitized. Here are some of the general indicators used by most companies:
- Customer Satisfaction.
- Cost of acquiring new customers.
- Recurring income
- Penetration in the industry.
Looking at these general management indicators we understand the importance of constantly evaluating them. If we don’t evaluate them, we wouldn’t know if our customers are dissatisfied, how much money we should use to attract new customers, and whether or not we could be more productive.
It is important to note that, we should have customized management indicators that help us improve areas that are in sync with the philosophy of our company or objectives. For example, we would want to reduce electricity costs through processdigitization,increasesales, and increase the efficiency of industrial processes.
By automating the processes of our company, we would reduce the number of mechanical activities carried out by users. This would result in the increased levels of innovation of the company.
Importance of digitalisation of innovation
Advances in your company as a result of increased levels of innovation will add value to your business and its products, and this information will have critical value for your business.
You should be aware that today staff turnover levels in companies are quite high and you should look for ways to save all the information in cloud services. If an important employee of your company decided to leave it and you don’t keep your progress, you’d lose valuable information…
Therefore, just as you must be constantly collecting information about your company’s management indices; you can’t forget to store information about your company’s innovation advances.
Process digitization is an evolutionary process
Companies don’t automate overnight. One of the ways to get started is by automating one of your company’s most recurring processes, paying your employees.
Finally; if you want to digitize the company’s processes, you must have a critical eye on all the company’s processes, innovate in industrial processes and constantly work with management indicators that relate to your company.