ENGIE is a world leader in low-carbon energy and services, committed to accelerating the transition to a carbon-neutral world through more energy-efficient and environmentally friendly solutions. ENGIE is driving its digital transformation and green revolution with an overhaul of its digital workplace. ENGIE IT chooses Microsoft’s “modern workplace” solutions to ensure the best work experience for its employees, through a single, state-of-the-art, ultra-secure workstation.
About ENGIE IT
ENGIE IT is an entity of ENGIE’s Global Business Support, whose mission is to provide IT services to the group’s 171,100 employees in 70 countries and to help them meet all their energy challenges today and tomorrow. ENGIE IT is made up of more than 500 employees.
Build and deploy a digital workstation for all, scalable to technological advances and employee needs, efficient and secure.
- Microsoft 365 to ensure daily employee productivity
- Windows 10 as a service to maintain the operating system
- MECM and Intune for remote desktop management
Since 2015, the digitisation of the workstation has been at the heart of the ENGIE group’s dynamic change to increase productivity. Microsoft, a long-standing partner, is obvious. The solutions have been tested and approved in particular with the Ensemble programme, a global collaborative platform under Microsoft 365.
Microsoft’s choice of “modern workplace” technologies
ENGIE then launched the Skynote program, its digital workplace solution to optimize employees’ work experience with a digital workstation that integrates all of Microsoft’s “modern workplace” technologies:
- Microsoft 365 has established itself as the productivity tool for everyone with messaging; Teams for facilitated exchanges; Power BI for data visualization and reporting; and Power Apps to optimize the work processes of each team with the very simple creation of applications.
- Windows 10 is used to pre-configure and continuously secure computers. They thus integrate the “Waas” circuit (Windows as a service), an agile mode that greatly facilitates the life of IT teams.
- Microsoft Endpoint Manager Configuration Manager and Intune enable remote management of workstations and therefore significantly reduce the intervention of IT technicians. They can now take control of workstations in minutes to add an application based on business needs to a person or a team, update existing applications, monitor their usage, reset them or even ensure their security.
Today, more than 60,000 people have a Skynote workstation and all employees want to be equipped to improve the way they work. “It is an ambitious project to bring all ENGIE Group employees onto a single workstation solution and one that we are proud to bring to ENGIE IT” underlines Stéphane Hamy, Director of Digital Workplace ENGIE IT.
Concrete benefits for an innovative user experience
A workstation that is always “up to date” : Skynote’s idea is to continuously improve the skills of this modern, digital workplace so that employees are equipped with a workstation that is perfectly adapted to their needs. To do so, ENGIE’s IT teams are in direct contact with Microsoft’s product teams in the USA. Some share the problems encountered by the companies and others come up with relevant innovations. More collaborative work: ” With Microsoft 365, employees share the same expertise whether on site or remotely, and from Shanghai to Santiago.
They collaborate and exchange together with video conferencing or document sharing via Teams, for example. And teams are driving their change with the creation of apps through Power Apps, which is developing more and more. ” explains Cindy Ramirez, Head of the MS 365 Operational Center of Excellence at ENGIE IT. The entity has also created Skyroom, 100% Teams meeting rooms that allow a unified user experience between them and PCs. But also Skyphone, a fixed telephony system in Teams that allows users to make calls from their Skynote workstation. Today, Teams has more than 110,000 daily users within the ENGIE group. Fast workstation operation: ”
With the cloud, you have access to all your data as soon as you log in and this on any workstation. Finally, the device is no longer the sinew of war because everything is hosted in the Cloud, shared with everyone. In this way, employees save precious time and can concentrate more on their work. “Says Laetitia Berard, Skynote solution manager at ENGIE IT. A secure workstation: thanks to Microsoft’s Cloud Management Gateway, all Skynote workstations are secure, whether they are connected to the ENGIE network or to users’ networks when they work at home. Plus, OneDrive provides backups and syncing.
A success story towards the energy transition
“Responsible digital technology is the DNA of ENGIE IT and the Skynote programme , ” emphasises Laetitia Berard. ENGIE IT offers eco-digital solutions to all the group’s entities to reduce their carbon footprint. This objective is also an integral part of Microsoft’s philosophy, which allows the two partners to move forward together to find solutions for sustainability. When the pandemic broke out in 2020, flexible office and remote working were already effective and under control within the group. Benefiting from the MS 365 suite, employees were already subscribing to tools like Teams to limit travel. And the centralization of data in the Cloud made it possible to work with computers already present at different sites when traveling. Since then, initiatives have multiplied. First of all, attention was paid to the choice of PC manufacturers according to the following criteria: components used, transport and travel distance during distribution, power consumption of the machines and the size of their screens. In fact, manufacturing has the greatest impact on the carbon footprint of PCs. Subsequently, it was necessary to re-study their replacement cycle. Through Skynote Green, ENGIE IT has also extended the lifespan of IT equipment. New computers are only purchased when they reach the end of their useful life instead of systematic replacement after 4 years. More generally, Skynote Green is a service aimed at promoting a more reasoned use of devices and 8,000 PCs already benefit from this designation. Then, to support the mobility of its employees, ENGIE IT made Surface devices available to them. By choosing this portable device, ENGIE is strengthening its green approach, as Microsoft’s ambition is to make them 100% recyclable by 2030. The zero waste target for both device recycling and packaging is on Microsoft’s side, which already offers, for example, a 91% recyclable Surface Laptop 3. Finally, employees are advised on a daily basis to reduce their carbon footprint (unplugging the computer after an hour of absence, turning off the computer at night, etc.) because “today everyone can be a green player “, says Laetitia Berard. ENGIE IT has also created tools to help them control this energy consumption. The implementation of this new digital workplace with Microsoft solutions has profoundly improved the work experience of employees. And their commitments to reducing their carbon footprint will certainly serve as an example for other major global groups. A partnership that has something to inspire in the future …
Microsoft 365 has truly enabled all ENGIE Group employees to share the same experience: that of collaborating and exchanging, whether on-site or teleworking, anywhere in the world.